We know that ordering online is tricky, it can be hard to know exactly what size you will need until you have tried your jewellery on. With that in mind, every order comes with one complementary resizing.

We also know that sometimes things go wrong. For every item bought from us, we offer one free repair or restring within the first 6 months of ownership. For items you’ve been wearing and loving for longer, or items that were not made by us, our restring prices are as follows:

£15 - elastic bracelet

£20 - Soft Flex gold or silver beading wire bracelet

£30 - Soft Flex gold or silver beading wire necklace

£40 - waxed cotton lariat (or consider upgrading to a silver chain - ask us for a quote)

This cost is a guideline which covers all the stringing materials as well as labour to clean and re-craft your necklace or bracelet, any additional work or materials such as replacement beads will increase the cost. Our standard postage offers are available, including free delivery by Royal Mail Tracked 48.

The majority of repairs requested of us are restrings, other kinds of repairs are addressed on a case-by-case basis. We are not usually able to perform repairs that require soldering or stone setting, but always feel free to contact us and ask for our advice.

Please use the form below to describe what you need and we’ll get back to you as soon as possible.